Support
Help and contact information for Prisma — Investment Optimizer
About Prisma
Prisma is an iOS investment portfolio tracker that imports transactions from brokers such as DeGiro and Trade Republic and helps you understand your returns, allocation, and risk. If something is not working as expected, or you have a question about your account or subscription, we are happy to help.
Contact Support
Email: support@myprisma.app
Response time: We respond to support requests within 2 business days (Mon–Fri, CET).
Account & Data
You can delete your Prisma account and all associated data directly from the app under Settings → Account → Delete Account. If you run into trouble with the in-app flow, email us and we will process the deletion for you.
Legal & Privacy
Company
Surplexic GmbH i.G.
Eckenheimer Landstr. 24
60318 Frankfurt am Main, Germany
Support: support@myprisma.app
Website: https://myprisma.app
VAT ID: Currently being assigned by the German tax authorities (Finanzamt). It will be published here and in the Imprint as soon as it is issued.
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